LivelyFlock.com
Return Policy Agreement

Effective: April 24, 2024

 

This Return Policy is integrated into Lively Flock's Terms of Use, which can be viewed here. If you made an order, an order was made through your account, and/or an order was paid for by your means of payment, terms used in order to refer to you in this policy may include “customer,” “you,” “your,” and “you’re.”

 

We will work to find a solution that fits each situation, so we recognize that some situations may require a personalized response that is not outlined in this policy.

 

All refunds – full or partial – will be provided to the original means of payment.

 

The restocking fee is 20% of each of the applicable products’ prices you originally purchased the products at.

 

Requesting a Return or Refund

You have 30 calendar days after the date of purchase to request a return or refund. We will do our best to respond to requests for a refund or return within five business days.

 

Order Cancelation

You may request to cancel your order at any time before it is sent out for shipping. We will be able to cancel your order as long as we read your request before sending your order out to be shipped. We offer a partial or full refund depending on our progress with your order. If we are able to cancel your order but we have already begun processing your order, you will be charged a restocking fee.

 

To request to cancel your order, email us at hello@livelyflock.com with the order number, receipt, and reason for cancelation.

 

The restocking fee is 20% of each of the applicable products’ prices you originally purchased the products at.

 

If you have canceled multiple orders and you make a new order, we may contact you before processing the new order in order to determine how to proceed in the best way.

 

Defective Items

We offer returns for items that are defective upon arrival, at no expense to the customer.

 

Email us at hello@livelyflock.com with the order number, receipt, which product arrived defective, a description of how the item is defective, and pictures of the defective product.

 

After you email us, we will assist you through the return process and we will either provide you a full refund after we receive the returned item or we will send you a replacement item after we receive the returned item.

 

Damaged Items

We offer refunds for items that arrived damaged from transit.

 

For items that were damaged in transit, please email us at hello@livelyflock.com with the order number, receipt, a description of the damage, and pictures of the damage.

 

After contacting us, you will need to send Lively Flock every part of the order including the original box or mailer and all of the interior contents which consist of the products as well as all packing materials and documents. Lively Flock will pay for the return shipping fees. As we communicate via email, we will let you know which address to return the entire order to.

 

We will provide the refund after we receive the return shipment.

 

General Returns

For orders that are returned to us due to something such as a change of mind, a change of circumstance, or an error made by the customer, we offer a refund minus expenses from shipping and restocking. We will provide the partial refund after we receive the applicable items which must be unused and in salable condition.

 

Email us at hello@livelyflock.com; include the receipt and let us know the order number, the name of the item you would like to return, and why you would like to make the return.

 

The restocking fee is 20% of each of the applicable products’ prices you originally purchased the products at.

 

Incorrect or Missing Items

If you are missing an item in your order or if you have been given an incorrect item instead of what you ordered, we can either send you the correct item at no extra cost or give a refund that is fitting for the situation.

 

Email us at hello@livelyflock.com; include the receipt and let us know the order number, what was wrong with the order, the names of the applicable products, and whether you would prefer to be sent the correct item or to receive a refund.
 

 

Stolen or Lost in Transit

We offer a refund for packages that were stolen or lost in transit.

 

First, please wait the average delivery time for standard shipping and check any tracking information you received upon making your order. Then you may want to check with neighbors to see if they mistakenly received your order.

 

Email us at hello@livelyflock.com and provide a detailed description of what has happened and any evidence you have that the package was stolen.

 

If you have had a package get lost in transit or it was unable to be delivered and you make a new order, you must verify the shipping address or use a different shipping address. We may contact you to confirm the address.

 

Refused Delivery

If delivery is refused, we offer a refund minus expenses from shipping and restocking.

 

We will provide you with the partial refund once we receive the order and all items in the order are in salable condition.

 

If you have refused delivery of your order and you make a new order later, email us at hello@livelyflock.com with details about your previous refused delivery and we will determine how to proceed such as deciding whether we will be able to fulfill your new order or whether it will need to be shipped to a different address. We may contact you for more information so we know how to best respond to your new order.

 

The restocking fee is 20% of each of the applicable products’ prices you originally purchased the products at.

 

Exchanges or Store Credit

We do not offer exchanges or store credit.